Booking conditions
The following general conditions will apply on any booking.
1. BOOKING
a)Two categories of reservation requests are possible: Instant bookings (Book on line) and Request availability. In the first case (Instant bookings) you will receive an automatic confirmation message from Views on Venice. You will not receive any further confirmation us, since this confirmation message is definite.
In the second case (Request availability) you will receive an email within two working days with the availability of the chosen apartment.
b) After receiving confirmation of availability of the chosen apartment the client should then make his booking by using Views on Venice's secure booking form and paying the amount of 40% of the rental fee as a deposit. If the client intends to pay by wire transfer, the payment should be done in accordance with the instructions provided by Views on Venice and in any event within 4 days of receipt of the above confirmation of availability;
In both case you will have to fill up the “registration form”.The password will be sent to your email address. The information requested when registering is needed for the reservation management and is completely confidential.
c) the balance must be paid 20 days before arrival.
d) the booking shall be effective and binding on Views on Venice, upon confirmation by Views on Venice, by fax or e-mail, of the succesful credit card transaction through our electronic distance payment service or bank transfer of the above deposit or the whole amount; the outstanding balance, if any, will be client by the client through our electronic distance payment service or bank transfer 20 days prior to your arrival in Venice;
f) all amounts made through bank transfer will be charged an extra EUR 20 fee to cover bank charges related to the receipt of your money;
g) Views on Venice reserves the right to refuse a booking at its own discretion;
h) the lease of the apartment expires automatically at the end of the agreed term, as its purpose is to satisfy temporary holidays housing needs.
2. WITHDRAWAL OR CANCELLATION BY THE CLIENT
a) The cancellation by the client, for any reason, or by Views on Venice, at any time, because the client's failure to pay the amount due in order to secure the booking, implies the payment by the client of the following amounts:
- if the cancellation takes place 10 weeks prior arrival: 10% of total amount.
- if the cancellation takes place from 10 weeks to 8 weeks prior arrival: 40% of total amount.
- if the cancellation takes place 8 weeks or less prior arrival: 100% of total amount.
b) Please put your cancellation in writing to use by email or by fax on 0039 041 2415821.
3. CANCELLATION BY VIEWS IN VENICE
a) In the unlikely event that it becomes practically impossible, for any reason, to deliver the chosen apartment, the client shall be informed as soon as possible and an apartment similar to the one already booked shall be made available by Views on Venice to the client;
b) should another similar apartment not be available or should the client not accept the proposed change, the booking will be cancelled and the client be entitled to refund by Views on Venice of all monies paid with no other liability.
4. SECURITY DEPOSIT
a) A security deposit is required by Views on Venice prior to occupancy, by means of credit card or cash amount, against any breakage or damages to the apartment or to its furniture and equipments caused by the client during the rental period;
b) if no breakage or damage has occurred during the rental period, the entire security deposit will be returned to the client on the day of departure.
5. ARRIVAL AND DEPARTURE TIMES
a) The client shall inform Views on Venice of his arrival time at least 5 working days before your arrival;
b) Views on Venice shall supply the client with all the necessary information with regards to the public transport available to reach the chosen apartment;
c) normal time of arrival is every day between 03.00 p.m. and 07.00 p.m.;
d) should arrival be planned after 07.00 p.m, the client shall pay Views on Venice a EUR 50 late arrival fee;
e) the apartment must be vacated by 11.00 a.m. on the last day of rental period, if not otherwise agreed between Views on Venice and the client;
f) upon the client’s request, Views on Venice may arrange a private water taxi transfer from the airport directly to the apartment. Rate is EUR 100, one way (up to 4 people) and EUR 120, one way (up to 6 people).
6. ACCESS
The owner or his/her representative shall be allowed to access to the leased apartment at any reasonable time during rental period for purposes of inspection and maintenance.
7. NUMBER OF PEOPLE
a) The number of persons using the leased apartment must not exceed the maximum stated in the relevant apartment description (available on this web-site) without the owner’s prior written consent;
b) pets are not permitted in the leased apartment unless explicitly agreed to in writing;
c) sub-leasing of the leased apartment is not allowed;
d) failure to comply with any provision contained in this section 7 shall entitle Views on Venice to request the client to vacate the leased apartment immediately.
8. EXTRAS
a) All extras costs are specified on the apartment’s listing available on this web-site;
b) Views on Venice will deduct the cost of any unpaid extras from the client’s Security Deposit in the correct amount;
c) if the apartment has a phone, the phone meter will be read on arrival and departure and the exact charge will be due on client’s departure;
d) upon the client’s explicit request, additional cleaning services may be available to the client and paid separately, provided such request is made in advance as early as possible.
9. CLEANING AND BEHAVIOUR
a) The apartment will be delivered by Views on Venice thoroughly clean and must be left in the same state and order in which it was delivered;
b) the person signing the booking form is responsible for the correct and decent behaviour of all the guests who shall use the apartment;
c) should any guest behave in an unacceptable manner according to civilised standards, Views on Venice may request the client to vacate the leased apartment immediately.
10. APPLICABLE LAW AND JURISDICTION
The present conditions shall be deemed and construed according to the Laws of Italy. Any dispute arising out or in connection with the present conditions shall be subject to the exclusive jurisdiction of the Court of Venice.
