F.A.Q.

GENERAL

Q. What is the minimum rental period?

A. 3 nights. Minimum period could be longer for specific properties.

Q. Is weekly rental Saturday to Saturday only?

A. No, guests are welcome every day of the week.

Q. What are the prices for periods shorter/longer than a week?

A. Shorter periods are proportionally more expensive due to fix costs of cleaning, check-in&out, etc. Very long periods (more than two weeks) are generally cheaper.

Q. Is the rent all inclusive?

A. All prices are fully inclusive of gas, electricity, sheets and towels, final cleaning and check-in until 7:00 p.m. There are no hidden extras to pay. Rentals over 7 nights include linen change during stay. Telephone charges, where applicable, are extra.

Q. Can I get a maid service?

A. Yes, maid service is available on request, just ask when you make your booking and we will be delighted to give you full details.

Q. What will there be in the apartment?

A. Although this may vary for different properties, generally you will find dishes, cups, cutlery as well sugar, salt and pepper. We will also be happy to satisfy your special requests of food and wine; just ask when booking.

Q. Do you have a list of restaurants?

A. Yes, this will be given to you at your arrival together with a map of Venice, vaporetto routes, and other useful documents.

Q. Do you have an office in Venice?

A. Yes, our office in Venice is very central and is open Mon-Fry office hours are 09:00-13:00 14:00-18:00. In case of emergency we can be contacted at anytime outside office hours. We will be delighted to assist you throughout your stay in Venice. 

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ARRIVAL INFORMATION

Q. Where do I check in?

A. Directly at the property. There you will meet with one of our representatives who will give you keys, show you the apartment and give you all the assistance you should need.

Q. Where do I check out?

A. At the property. When leaving one of our representatives will be there to collect keys etc.

Q. How do I get to my apartment from the airport?

A. You will receive detailed instructions when you book, but basically the best way into Venice is by water taxi, this can be booked through us or found directly at the airport. You will be taken directly to your apartment where you will meet one of our representatives. Alternatively you can: -Get the bus or road taxi to Piazzale Roma and from there either walk or take the water bus.-Get the water shuttle from the airport to Venice, same route as the water taxi (across the lagoon) but stops only in one place. From there you either walk or you take the water bus, this of course depend on which property you are staying.

Q. How long does it take from the airport?

A. approximately twenty five minutes by water taxi. One hour is what it will take you with other means of transportation.

Q. How do I get to my apartment from the train station?

A. You will receive detailed information when you book but basically, as the station is conveniently located in Venice you will be able to reach your property either by water taxi or by water bus. One of our representatives will meet you there.

Q. How long does it take from the train station?

A. You should be able to reach home in approximately ten/fifteen minutes by water taxi and thirty minutes by water bus.

Q. What time can I check in and out?

A. Check in procedure is every day from 3:00 p.m. to 7:00 p.m. Special agreements can be made for later check in before booking. Check out procedure is until 11:00 a.m.  

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PAYMENT

Q. Can I pay by Credit Card?

A. Yes. We accept Visa and MasterCard.

Q. Can I pay by bank transfer?

A.Yes. Our bank details will be given to you if you select this method of payment when finalising your booking; an extra EUR 20 administrative fee will be charged to each transaction (i.e. deposit and final payment).

Q. In what currency am I going to be debited?

A. Euro.

Q. Is the rent all inclusive?

A. All prices are inclusive of gas, electricity, sheets and towels, final cleaning and check-in until 7:00 p.m. There are no hidden extras to pay. Rentals over 7 nights include linen change during stay. Telephone charges, where applicable, are extra.

Q. How do I get confirmation of my booking?

A. By e-mail or, if requested, by fax.

Q. At which point my reservation is considered as binding?

A. When you finalise your booking and you instruct us to debit your card or you effect the bank transfer. For properties with book-on-line option, your reservation becomes binding once booking process is completed through credit card payment gateway.

Q. What am I going to pay when I finalise my booking and when is the balance due?

A. Rental deposit (40% of the rental) will be debited to your card when you finalise your booking with us; balance will be debited by you through our credit card payment gateway at least 20 days prior to your arrival. 

Q. Can I pay the water taxi transfer to/from the airport to you?

A. No, the taxi has to be paid directly to the taxi driver. 

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ABOUT VENICE

Q. How does it cost vaporetti (water bus) and gondola tours?

A. For water bus vaporetti fares go to this web site.
You can find a Venice map of the vaporetti lines here.
For gondola information and official rates go to gondolavenezia.

Q. Which are the most important museum?

A. Palazzo Ducale, (at the Musei Civici web site you can find  the "Itinerari segreti" on line booking). Palazzo Grassi, Biennale di Venezia, The Peggy Guggenheim Collection, Saint Mark Basilica, Jewish Museum. 

Q. Which are the most important events in Venice?

A. 6 January.
Regata delle Befane. A rowing contest along the length of the Grand Canal with men dressed as old weird women (Befane).

The ten days leading up to Shrove Tuesday.
The Carnival. It takes place before Lent each winter, finishing on Shrove Tuesday.

25th of April.
St Mark's Day. Feast in honour of St. Mark, the patron saint of Venice, This day every woman in Venice receives a red blossom rose "Bòcolo" from her man.

First Sunday after Ascension.
Vogalonga. A very long non-competitive rowing race from Saint Mark to Burano and back with every sort of rowing boats.

June to October every two years.
Biennale, the International modern art-exposition located in Giardini and Arsenale at Dorsoduro.

Third Sunday of July.
Festa della Redentore. The Redentore is one of the Venetians' most loved events. At sunset of the Saturday a large number of decorated boats begin congregating in Saint Mark's Basin, here people eat traditional food  waiting for the firework show, which begins at 11.30pm and lasts until after midnight.

First week of September.
Venice International Film Festival

First Sunday of September.
Regata Storica. One of the most spectacular events of Venice. It is a re-evocation of the welcome given to Caterina Cornaro, wife of the King of Cyprus, in 1489 after she renounced her throne in favour of Venice. There is a procession of 16th century style boats, dozens of multi-coloured and decorated boats with people in period costume.

21st of November.
Festa della Salute. Every year, the 21st of November, Venetians make a pilgrimage to the Salute Church.  Just for this feast a boat bridge is built on the Grand Canal.

Q. Which are the best attractions for children in Venice?

A. With all its boats, canals, ancient building and mysteries Venice can be an exciting experience for your children. Here some tips for your family holiday in Venice.
- Children love the ride up the campanile (both in San Marco and San Giorgio Maggiore) and the Vaporetto tour down the Grand Canal.
- If your children are old enough to enjoy a museum the best for them are the Museo Storico Navale (The Naval Museum) and the Doges Palace secret itinerary.
- During the summer the Lido beach is a very enjoyable option for kids.
- And don't forget that in Venice there are many good ice-cream shops!

Q. Venice with a wheelchair, is it possible?

A. Information on accessibility are available from the Servizio Informahandicap of the City Council of Venice. And there is a very comprehensive article from Tripadvisor: Venice for the disabled/handicapped.

Q. Must I bring wellies?

A. There are really few chances to wear wellies during a holiday.
The Venice Lagoon tide rises and decreases two times everyday. Sometimes many factors overlap and the tide overgrows some of the streets: this is called Acqua Alta. The water level is measured in centimetres: when it’s over 80 cm most of Saint Mark Square is flooded, this happens about 20 days in one year, usually during fall Season. But all the main streets are practicable, thanks to board walkways, until the water rises over 120 cm, and that’s very unusual.