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Terms & Conditions

Terms & Conditions


a) Two categories of reservation requests are possible: Instant bookings (Book on line) and Request availability. In the first case (Instant bookings) you will receive an automatic confirmation message from Views on Venice. You will not receive any further confirmation us, since this confirmation message is definite.

In the second case (Request availability) you will receive an email within two working days with the availability of the chosen apartment. 

b) After receiving confirmation of availability of the chosen apartment the client should then make his booking by using Views on Venice's secure booking form and paying the amount of 40% of the rental fee as a deposit. If the client intends to pay by wire transfer, the payment should be done in accordance with the instructions provided by Views on Venice and in any event within 4 days of receipt of the above confirmation of availability;

In both case you will have to fill up the “registration form”.The password will be sent to your email address. The information requested when registering is needed for the reservation management and is completely confidential.  

c) the balance must be paid 20 days before arrival.

d) the booking shall be effective and binding on Views on Venice, upon confirmation by Views on Venice, by fax or e-mail, of the succesful credit card transaction through our electronic distance payment service or bank transfer of the above deposit or the whole amount; the outstanding balance, if any, will be paid by the client through our electronic distance payment service or bank transfer 20 days prior to your arrival in Venice;

f) all amounts made through bank transfer will be charged an extra EUR 20 fee to cover bank charges related to the receipt of your money;

g) Views on Venice reserves the right to refuse a booking at its own discretion;

h) the lease of the apartment expires automatically at the end of the agreed term, as its purpose is to satisfy temporary holidays housing needs.


a) The cancellation by the client, for any reason, or by Views on Venice, at any time, because the client's failure to pay the amount due in order to secure the booking, implies the payment by the client of the following amounts:

  • if the cancellation takes place 10 weeks prior arrival: 10% of total amount.   

  • if the cancellation takes place from 10 weeks to 8 weeks prior arrival: 40% of total amount. 
  • if the cancellation takes place 8 weeks or less prior arrival: 100% of total amount.

b) Please put your cancellation in writing to use by email or by fax on 0039 041 2415821.


a) In the unlikely event that it becomes practically impossible, for any reason, to deliver the chosen apartment, the client shall be informed as soon as possible and an apartment similar to the one already booked shall be made available by Views on Venice to the client;
b) should another similar apartment not be available or should the client not accept the proposed change, the booking will be cancelled and the client be entitled to refund by Views on Venice of all monies paid with no other liability.


The Security Deposit (the amount specified alongside the apartment rate) is required against any breakage or damages to the apartment or to its furniture and equipment caused by the client during the rental period. This is payable to Views on Venice upon presentation of your credit card upon arrival at the apartment prior to occupancy.
Credit card details will be automatically recorded and subsequently cancelled by Views on Venice as soon as it has been established by our housekeeping team that no breakage or damage to the apartment or its furniture and equipment has occurred during the rental period


a) The client shall inform Views on Venice of his arrival time at least 5 working days before your arrival;

b) Views on Venice shall supply the client with all the necessary information with regards to the public transport available to reach the chosen apartment; 

c) normal time of arrival is every day between 3.00 p.m. and 7.30 p.m.;

d) should arrival be planned for between 7.30 p.m. and midnight, the client shall pay Views on Venice a €50 late arrival fee, in cash upon arrival;        

e) the apartment must be vacated by 11.00 a.m. on the last day of rental period, if not otherwise agreed between Views on Venice and the client; 

f) upon the client’s request, Views on Venice may arrange a private water taxi transfer from various arrival points in Venice (see below) directly to the apartment (or vice versa). Clients are requested to pay the water taxi driver directly at the end of each journey.

The following information and rates apply when booking a water taxi through Views on Venice, until further notice -

- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
Rates and supplements -
- From Marco Polo Airport to the apartment (or vice versa) - 120 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.
- From the train station (Stazione Santa Lucia / Ferrovia) to the apartment (or vice versa) - 65 euros for a maximum of 4 passengers. Supplement for each additional passenger : 5 euros.
- From Piazzale Roma to the apartment (or vice versa) - 65 euros for a maximum of 4 passengers. Supplement for each additional passenger : 5 euros.
- From the cruise terminal at Tronchetto to the apartment (or vice versa) - 80 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.
- From the cruise terminal Stazione Marittima (San Basilio) to the apartment (or vice versa) - 90 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.
- A supplement of 10 euros per water taxi will be charged on all routes between 10 p.m. - 7 a.m. (each trip).
- Special requests made to the water taxi driver to travel to an apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 50 euros per taxi (each trip).

g) upon the client's request, Views on Venice may arrange a fully escorted car taxi/minibus + private water taxi transfer service from Marco Polo Airport all the way to the client's chosen Views on Venice apartment (or vice versa).

This transfer option is only available to Views on Venice clients by contacting Views on Venice directly at info@viewsonvenice.com when making a Views on Venice apartment booking..
Rates which are per party and NOT per person are as follows -

Car taxi via pier station + private water taxi (seating a maximum of 3 guests with luggage) = €160.00 (one way). Supplement for each additional passenger : 15 euros.

Car taxi via Piazzale Roma + private water taxi (seating a maximum of 3 guests with luggage) = €130.00 (one way). Supplement for each additional passenger : 15 euros.

You are kindly requested to pay the car taxi /minibus driver directly in cash (euros) or credit card for each journey (i.e. at the start of your transfer if arriving in Venice or at the end of your transfer if departing).



The owner or his/her representative shall be allowed to access to the leased apartment at any reasonable time during rental period for purposes of inspection and maintenance.


a) The number of persons using the leased apartment must not exceed the maximum stated in the relevant apartment description (available on this web-site) without the owner’s prior written consent; 

b) pets are not permitted in the leased apartment unless explicitly agreed to in writing;  

c) sub-leasing of the leased apartment is not allowed;  

d) failure to comply with any provision contained in this section 7 shall entitle Views on Venice to request the client to vacate the leased apartment immediately.


 a) All extras costs are specified on the apartment’s listing available on this web-site;

 b) Views on Venice will deduct the cost of any unpaid extras from the client’s Security Deposit in the correct amount;

 c) if the apartment has a phone, the phone meter will be read on arrival and departure and the exact charge will be due on client’s departure;

d) upon the client’s explicit request, additional cleaning services may be available to the client and paid separately, provided such request is made in advance as early as possible.


Introduced by the City of Venice Council ‘in order to finance tourism, maintenance of cultural heritage sites and environment, as well as public services’, the Venice Tourist Tax is a per night/per person tax levied on visitors staying at hotels, b&b, campsites and apartment rentals etc. in Venice.

It is therefore necessary for Views on Venice to collect this tax from clients. Payment should be made in cash (euros) to your appointed Views on Venice representative upon arrival at your apartment in Venice.

Important Note : this tax only applies to the first 5 consecutive nights of your stay (i.e. If your stay is longer than 5 nights e.g. 8 nights, then you will only pay tax for the first 5 nights) and is subject to the high and low seasons set out below - 

  Per Night/Per Person Per Night/Per Person
  High Season*     Low Season*
Adults    (16 years +)  2.50 euros 1.70 euros
Children (10 – 15 years) 1.20 euros 0.90 euros
Children (9 years and under) No charge No charge

*High Seasons : 1st February - 31st Dicember
Low Season:  1st - 31th January     


If a client’s stay crosses high AND low seasons e.g. 3 nights during a low season and 2 nights during a high season, the client will be charged 3 nights at the low season tax rate and 2 nights at the high season tax rate.      


 a) The apartment will be delivered by Views on Venice thoroughly clean and must be left in the same state and order in which it was delivered;

 b) the person signing the booking form is responsible for the correct and decent behaviour of all the guests who shall use the apartment;

c) should any guest behave in an unacceptable manner according to civilised standards, Views on Venice may request the client to vacate the leased apartment immediately.


The present conditions shall be deemed and construed according to the Laws of Italy. Any dispute arising out or in connection with the present conditions shall be subject to the exclusive jurisdiction of the Court of Venice.

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